Job Description

The Volunteer Service department is looking for a full-time, Coordinator of Greeter Services. The schedule is Monday-Friday, Day shift.

Purpose: The Coordinator of Greeter Services is responsible for all activities of the Greeters in the Main Entrance/Lobby. The Coordinator disseminates information and maintains a user-friendly, attractive environment for all patients and visitors. Responsibilities:

• Access patient information via the computer to verify admission status, patient room number, and pre-registration confirmation.
• Maintains a listing of daily activities/programs and directs people to appropriate locations. Maintains a brochure rack, magazines, and bus schedules, ensuring sufficient supplies and current editions.
• Monitors the Patient Access waiting area for registration, such as checking for physician orders, faxes, and pre-registration status.
• Notifies Patient Access Staff when more than 10 patients are waiting longer than 10 minutes to register. Monitors wheelchair usage.
• Assign volunteer escort when appropriate. Able to physically push patients in wheelchairs to their destinations.
• Greets people with a smile who enter the Main Entrance. Addresses everyone professionally (by name when possible) and respects others' privacy.
• Maintains cleanliness and orderliness in the Main Entrance. Coordinates activities at the Main Entrance desk and answers incoming calls. Maintains alertness and sensitivity to potential problems in the area and acts in a timely fashion to resolve said problems.
• Coordinates daily lab/specimen deliveries to the Inpatient Lab by volunteers.
• Works well with all departments and offers help without being asked. Works effectively with the Manager of Valet Services. Makes observations and appropriate referrals to Security and Environment of Care.
• Assists with tours for physician recruitment purposes.
• Instructs, directs, and monitors volunteers. (Greeter Services)
• Coordinates mail pick up from Medical Staff on Monday and Friday.

• Education and Formal Training Required: Must be a High School graduate and have taken a Business Curriculum with computer experience.
• Must have superb customer relations skills.
• Experience Required: At least one year experience in a supervisory capacity.
• Knowledge of the effective functional, organizational, and administrative structuring of volunteer services.
• Knowledge of the basic principles of supervision, organization, and administration. Licensure, Certifications, and Clearances:
• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

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